Delta Air Lines trying new technique to reunite passengers with lost bags

Delta has teamed up with Roadie to get misrouted and delayed bags to passengers more quickly. [ROADIE]
By Gary Dinges gdinges@gatehousemedia.com
Posted: May. 9, 2019 2:22 pm

Delta Air Lines is hoping to reduce the time it takes to reunite passengers with their lost bags.

The Atlanta-based carrier has teamed up with Roadie to deliver luggage that has been delayed or misrouted at more than 50 U.S. airports.

Roadie is a delivery service that connects people who need to send a variety of items with drivers heading in the same direction.

Already, passengers are getting their bags 65% faster, Roadie says.

“It’s been great," said Torrence Abercrombie, Delta’s station manager at Chicago's Midway Airport. "Our baggage agents love Roadie because it’s immediate. We can see the time stamps from pickup to delivery and know that we’re delivering bags to customers in a timely manner."

Cities where Delta and Roadie are teaming up include:

  • Atlanta, GA

  • Anchorage, AK

  • Augusta, GA

  • Austin, TX

  • Baltimore, MD

  • Birmingham, AL

  • Boise, ID

  • Charlotte, NC

  • Chattanooga, TN

  • Chicago-O’Hare, IL

  • Chicago-Midway, IL

  • Cincinnati, OH

  • Columbia, SC

  • Columbus, OH

  • Dallas-Fort Worth, TX

  • Dallas-Love Field, TX

  • Dayton, OH

  • Daytona Beach, FL

  • Des Moines, IA

  • Eugene, OR

  • Fort Lauderdale, FL

  • Fort Myers, FL

  • Gainesville, FL

  • Grand Rapids, MI

  • Greensboro, NC

  • Greenville-Spartanburg, SC

  • Gulfport-Biloxi, MS

  • Harrisburg, PA

  • Houston-Bush, TX

  • Houston-Hobby, TX

  • Huntsville, AL

  • Indianapolis, IN

  • Kansas City, KS

  • Knoxville, TN

  • Lexington, KY

  • Louisville, KY

  • Madison, WI

  • Melbourne, FL

  • Memphis, TN

  • Milwaukee, WI

  • Minneapolis, MN

  • Montgomery, AL

  • Nashville, TN

  • New Orleans, LA

  • Norfolk, VA

  • Oakland, CA

  • Oklahoma City, OK

  • Omaha, NE

  • Orange County, CA

  • Orlando, FL

  • Palm Beach, FL

  • Pittsburgh, PA

  • Philadelphia, PA

  • Phoenix, AZ

  • Portland, OR

  • Richmond, VA

  • Rochester, NY

  • St. Louis, MO

  • Sacramento, CA

  • San Antonio, TX

  • San Diego, CA

  • San Francisco, CA

  • San Jose, CA

  • Sarasota-Bradenton, FL

  • Savannah, GA

  • Syracuse, NY

  • Tallahassee, FL

  • Tampa, FL

  • Washington-Reagan, D.C.

  • Washington-Dulles, D.C.

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