Hannibal Regional earns Outstanding Patient Experience Award
Patty Jones, Vice President of Nursing; Dr. Pranav Parikh, Chief Medical Officer; C. Todd Ahrens, President and Chief Executive Officer; Julie Leverenz, Vice President- Patient Experience. CONTRIBUTED
Posted: May. 10, 2016 3:10 pm
Months after receiving prestigious awards honoring the quality of cardiovascular interventions and total hip and knee replacements, Hannibal Regional Hospital can add an even more prestigious award to its shelf. The hospital has earned the 2016 Healthgrades Outstanding Patient Experience Award. Hannibal Regional was identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals. “We are among an exclusive group,” Hannibal Regional President and CEO Todd Ahrens said. The award puts Hannibal Regional among the top 15 percent of hospitals nationwide for overall patient experience. Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family. “That’s a big part of what we do, making sure we aren’t just taking care of them and making them well, but living up to the expectations that come with them when they come here for care,” Ahrens added. Earlier in 2016, HRH was named one of America’s 100 Best Hospitals for Coronary Intervention, along with prestigious excellence awards in coronary intervention and orthopedic joint replacements procedures — placing HRH in the top five and ten percent of hospitals nationwide in the treatment of those issues respectively. “It’s easy to focus a very specific service, but this (the most recent award) is just for the general medical patients. This is really a reflection on the breadth of our organization, not just the doctors,” Ahrens said. In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to the number of survey responses, includes clinical performance thresholds. Nationally, 2,965 hospitals met those requirements with 448 hospitals outperforming their peers, based on their patients’ responses in order to achieve this distinction. Eleven hospitals in Missouri earned the Outstanding Patient Experience Award in 2016. Hannibal Regional also earned the award in 2014. “Consumers are increasingly using patient experience and satisfaction as a measure to both evaluate hospitals and to select where they want to obtain care,” said Evan Marks, Chief Strategy Officer of Healthgrades. Ahrens hopes the evaluations of former patients will encourage other future patients to choose local care. “We hope folks can see that they don’t have to leave the community to get great care,” he said. Reach editor Eric Dundon at firstname.lastname@example.org .