Missouri State Auditor Nicole Galloway has released audits of 10 license offices across the state. Most of the offices received an overall performance rating of good, with one office receiving an excellent rating, the highest available.

Missouri State Auditor Nicole Galloway has released audits of 10 license offices across the state. Most of the offices received an overall performance rating of good, with one office receiving an excellent rating, the highest available.

"License offices throughout the state provide services directly to Missourians who are looking to renew license plates, receive their driver's licenses and process vehicle titles and registrations," Galloway said. "By auditing these offices, we are able to recommend management practices that will help safeguard taxpayer dollars. When concerns are identified, recommendations are provided to help make improvements to better serve the community."

The most common finding among the license offices included concerns related to voiding transactions. When a transaction has to be voided after it is entered in the system but before payment is made, a supervisor is expected to review the canceled transaction. In some instances, the customer must sign a document acknowledging the transaction was canceled. In more than half of the offices surveyed, all necessary steps were not always being taken.

Other common findings were related to accurately recording methods of payment and ensuring staff inquire of each customer whether they are interested in making a donation. State law allows license offices to collect donations for the World War I Memorial Trust fund, and for the organ donor and blindness awareness programs, but not all offices regularly shared this information with customers.

A summary of findings is included below, along with total donations collected by each office.

Gainesville License Office (Ozark County)

Overall rating: Good

Total fee collections: $59,895

Charitable donations raised: $614

Concerns: Inventory records

See the full report at https://app.auditor.mo.gov/AuditReports/CitzSummary.aspx?id=551 .

Fayette License Office (Howard County)

Overall rating: Good

Total fee collections: $36,711

Charitable donations raised: $96

Concerns: Voided transactions, issuing receipts

See the full report at https://app.auditor.mo.gov/AuditReports/CitzSummary.aspx?id=571 .

Ellington License Office (Reynolds County)

Overall rating: Good

Total fee collections: $30,055

Charitable donations raised: $53

Concerns: Voided transactions

See the full report at https://app.auditor.mo.gov/AuditReports/CitzSummary.aspx?id=572 .

Monett License Office (Barry County)

Overall rating: Good

Total fee collections: $139,313

Charitable donations raised: $1,391

Concerns: Voided transactions

See the full report at https://app.auditor.mo.gov/AuditReports/CitzSummary.aspx?id=588 .

Hermann License Office (Gasconade County)

Overall rating: Good

Total fee collections: $60,011

Charitable donations raised: $3

Concerns: Voided transactions, donation inquiries. See the full report at https://app.auditor.mo.gov/AuditReports/CitzSummary.aspx?id=590 .

Brookfield License Office (Linn County)

Overall rating: Excellent

Total fee collections: $74,673

Charitable donations raised: $833

Concerns: None

See the full report at https://app.auditor.mo.gov/AuditReports/CitzSummary.aspx?id=596 .

Hannibal License Office (Marion County)

Overall rating: Good

Total fee collections: $112,625

Charitable donations raised: $7

Concerns: Voided transactions, donation inquiries

See the full report at https://app.auditor.mo.gov/AuditReports/CitzSummary.aspx?id=595 .

Glenstone License Office (Greene County)

Overall rating: Good

Total fee collections: $587,237

Charitable donations raised: $8,791

Concerns: Recording payment methods See the full report at https://app.auditor.mo.gov/AuditReports/CitzSummary.aspx?id=589 .

Oakville License Office (St. Louis County)

Overall rating: Good

Total fee collections: $314,897

Charitable donations raised: $919

Concerns: Voided transactions, recording payment methods

See the full report at https://app.auditor.mo.gov/AuditReports/CitzSummary.aspx?id=599 .

Wentzville License Office (St. Charles County) — Overall rating: Good

Total fee collections: $497,039

Charitable donations raised: $7,151

Concerns: Voided transactions, recording payment methods

See the full report at https://app.auditor.mo.gov/AuditReports/CitzSummary.aspx?id=602 .

The Missouri Department of Revenue is responsible for selecting agents to operate the 177 contract license offices in the state. These offices process transactions related to driver licenses, vehicle titles and license plates. In 2009, state law was amended to allow the Missouri State Auditor's Office to audit contract license offices.